rainbow game Privacy Policy

rainbow game operates the online gaming platform available at rainbowgame.net, serving players based in the Philippines. As the operator of this platform, rainbow game is responsible for the collection and processing of personal data submitted through the platform and related services.

For any privacy-related enquiries or requests regarding your personal data, you can contact us at [email protected]. We aim to respond to all data-related requests within a reasonable timeframe.

rainbow game collects personal data when you register an account, use platform services, complete identity verification, or interact with customer support. The categories of data we collect include:

We do not collect sensitive personal information such as religious beliefs, political opinions, or medical records unless specifically required by law.

Personal data is collected through the following means:

• Direct submission — when you register an account, complete KYC verification, make a transaction, or contact support.
• Automated collection — technical data such as IP addresses, device information, and session logs are collected automatically when you access and use the platform.
• Third-party sources — in some cases, identity verification partners may provide data to confirm the accuracy of information you have submitted during KYC.

rainbow game does not purchase or obtain personal data from data brokers or unrelated third-party marketing databases.

Your personal data is used for the following purposes:

• Creating and maintaining your rainbow game account.
• Processing deposits, bets, and withdrawal requests in Philippine Peso.
• Completing identity verification (KYC) as required for full withdrawal access.
• Delivering OTP and other security notifications to your registered contact details.
• Detecting and preventing fraud, money laundering, and other prohibited activity.
• Providing customer support and resolving disputes related to your account or gaming activity.
• Monitoring platform performance and improving the user experience.
• Complying with applicable legal and regulatory obligations.

rainbow game does not use your personal data for unsolicited third-party marketing. Any platform-related communications you receive from us will relate to your account, transactions, or platform updates.

rainbow game shares personal data only with parties that play a direct role in delivering platform services to you. These include:

• Payment processors — to facilitate deposits and withdrawals through Philippine bank transfer and e-wallet services.
• Identity verification providers — to complete KYC checks using the documents you submit.
• Technical infrastructure providers — including hosting, security, and platform monitoring services that support the operation of rainbowgame.net.
• Legal and regulatory authorities — where we are required by law to disclose information, such as in response to a valid court order or lawful request.

All third-party service providers with whom rainbow game shares data are required to handle that data in accordance with applicable privacy and security standards. We do not permit third parties to use your data for their own marketing purposes.

rainbow game implements technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL (Secure Socket Layer) encryption on all connections to the platform.
• OTP-based verification for sensitive account actions including withdrawals and login from new devices.
• Restricted internal access to KYC documents and financial records — only personnel with a legitimate operational need can access these.
• Regular security monitoring and logging to detect and respond to unusual account activity.

While rainbow game takes data security seriously, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying support immediately if you suspect unauthorised access to your account.

rainbow game retains your personal data for as long as your account is active and for a reasonable period thereafter, as necessary to comply with legal obligations, resolve disputes, and maintain accurate financial records.

Specifically:

• Account registration data is retained for the duration of your account and for a period following account closure as required by applicable law.
• Transaction records — including deposit and withdrawal history — are retained in accordance with financial record-keeping requirements.
• KYC verification documents are retained for the period required to meet identity verification and anti-money laundering obligations.
• Technical logs (IP addresses, session records) are retained for a shorter period for security monitoring purposes.

When data is no longer required for any of the purposes described in this policy, it is deleted or anonymised in a secure manner.

As a player based in the Philippines, you have the following rights with respect to your personal data held by rainbow game:

To exercise any of these rights, contact rainbow game at [email protected]. We may ask you to verify your identity before processing your request.

rainbow game uses cookies and similar tracking technologies to support platform functionality, remember your session, and monitor security. Cookies used on the platform fall into the following categories:

• Essential cookies — required for the platform to function correctly, including session management and security checks. These cannot be disabled without affecting platform access.
• Functional cookies — remember your preferences and settings to improve your experience on return visits.
• Analytical cookies — collect aggregated, anonymised information about how players use the platform to help us identify and fix issues and improve performance.

rainbow game does not use third-party advertising cookies or share cookie data with external advertising networks.

If you have any questions about how rainbow game handles your personal data, or if you wish to exercise any of your data rights, please contact our support team:

Email: [email protected]
Support hours: 24 hours a day, 7 days a week

If you believe your data privacy rights have not been respected, you have the right to raise a complaint with the appropriate data protection authority in the Philippines. rainbow game takes all privacy complaints seriously and will investigate and respond to every complaint received.